Project Description
Breakdown Analysis Portal is a project that involves creating a digital platform for Engineers & Technicians to carry out planned preventative maintenance, deal with breakdowns and provide support to investigations and continuous improvement initiatives. The primary goal of the BDA portal is to provide a centralized and efficient means of tracking, analyzing, and resolving breakdowns or problems.
Problem Statement
Users are experiencing challenges in navigating our platform due to a complex information architecture, resulting in frustration, and a decline in user satisfaction. The current system fails to provide intuitive pathways for users to access information efficiently, hindering the overall user experience. Addressing these issues is crucial to improve user engagement, retention, and the overall success of our platform.
Role & Responsibilities
- Perform analysis on Business and users - turning findings into insights that will help define great user journeys.
- Lead workshops with stakeholders to understand the business goals.
- Understanding the pain points and leading to where the value is to the business and users.
- Design beautiful UI Designs, including visual and interaction design.
- Conducting usability tests against clickable prototypes, take feedback and incorporate it into the design for further tests/iterations.
- Work in an Agile environment.
